No.
Decision/Reform
Description/Activities
Status
Reference

1
Online tourism licensing program
In April 2015 the Ministry of Tourism launched a new online system to register tourism-related businesses and tour guides who need a licence, in order to ease the licence inspection process and boost government revenues. The new system helps the government to increase tax collection as each business is issued an ID and Quick Response Code, making tracking the companies easier. It is quicker for businesses to register and will help to government to better manage the inspection of unlicensed businesses and tour guides (a source of unfair competition, and potentially negative tourist experiences). Unlike the new online business registration platform introduced by the Ministry of Commerce, online registration for tourism licenses is at the current time optional - the prior process of applying directly at the Ministry is still permitted.
Complete (April 2015)
http://www.phnompenhpost.com/business/tourism-licences-go-online
2
Reform Plan (2015-2018)
a. One service One Standard: a development in strengthening the quality of tourism industry in issuing tourism license, environmental logo, logo of quality, and drafting law and regulation. Under this direction, there are a few initiatives:
  • Create training center on using online license system
  • Create commission on solving tourism dispute
  • Tour guide service:
    • Create online system to create to manage tour guide service
    • Encourage the inspection on tour guide service at local level through QR code in Phnom Penh and in Siem Reap
    • Create license management on tour guide at national level
    • Travel agencies and tourism operators:
      • Implement new Prakas dividing travel agency into four types, including incoming, outgoing travel agency and local tourism.
      • Study and create a system to manage tour operators.
      • Boost competition of Samdech Techo for green businesses in the tourism sector.
    • Adult entertainment center service:
      • Cooperate with Ministry of Environment to boost local tourism business
    • Hotel and tourist accommodation: continue boosting standardized “Cambodia Guesthouse” and “Cambodia Guesthouse, Khmer Guesthouse” campaign; as well as implement standard of “Asean Green Hotel”
b. One Employee One Expertise: is a development made in strengthening quality of training and capacity of tourism professionals:
  • manage and recognize tourism vocational school
  • provide training to match Asean standard
  • Train the senior trainers and promote in-house training
  • Training of tour guides at national and local level
  • Cooperate with AFD to open two Tourism Vocational Training Schools in Phnom Penh and Sihanoukville
  • Strengthen the training in good hospitality
c. Creative and Innovative Tourism Product: is a development in strengthening on the capacity in promoting Cambodia tourism, preparing work related to the development of tourism product, and managing tourism resorts:
  • Strengthen capacity on promoting Cambodia tourism:
    • Prepare Cambodia Tourism market strategy 2016-2020
    • Have joined many international tourism exhibitions
    • Special policies to attract tourists, retirees and second housing policies to attract visitors
    • work related to tourism product development and management of tourist resorts:
      • prepared draft of standard of green resort
      • prepare Prakas on resort ranking in Phnom Penh and Siem Reap
      • draft on training for managing tourism resort
      • draft guidelines on the development of resort tourism in protected areas
      • cooperate with the Ministry of Economy and Finances to draft Prakas on the management of revenues and expenses from the tourist resorts
      • Prakas of granting tourism business license business tourism (underwater diving)
      • Prepare master development plan of Anlong Veng
      • Draft the standard of Tourist Information Center, draft of Cambodia MICE standard, draft of standard management of beaches etc…
d. The Use of Information Technology in Tourism Sector: aims to increase the regional and global competitiveness, participates in public reform of the royal government, promotes tourism sector in Cambodia, and increases national income:
  • organized an online registration for tourism licenses,(www.cambodiatourismindustry.org)tour guide registration system and portal in order to simplify the search for information, knowledge, and training for tour guide.
  • organized a green business competition of Samdach Hun Sen (www.cambodiaecobusiness.org) and online hotel classification system(www.cambodiatourismrating.org)​.
  • The Ministry is also organizing mobile application “Kampuchea Guide (Visit Cambodia)” for local and international tourists.

Tourism Reforming Plan 2015-2018
3
The Core Mechanism to Support the Plan: “Clean City, Clean Resort, Good Service, and Good Hospitality”
a. “Clean City Movement” the movement includes first evaluation for the cleanest city among 17 cities, draft preparation for standardized school and green market, preparation for national day for clean city, “No Plastic Bag” campaign, and document preparation for “ASEAN Clean Tourism City"
b. “Clean Resort Good Service and Good Hospitality Movement” organizing an award ceremony for tour operators with outstanding works in participating in the first “Samdach Hun Sen’s award for green business in tourism sector”.

Tourism Reforming Plan 2015-2018
4
Online ticket for Angkor site
The Ministry of Economics and Finance and the Ministry of Tourism just announced that the ticket to visit Angkor site can now be purchased online.
Completed
Facebook page of Ministry of Tourism